Privacy Policy

Last updated: November 7, 2024

This Privacy Policy outlines how Flair Original (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.flairoriginal.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, improve our Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Customer support information, including any details you include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, your IP address, and other details about your interactions with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, such as vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, like Shopify.
  • Our payment processors, who collect payment information (e.g., bank account or card details, billing address) to process payments and fulfill your orders.
  • When you visit our Site, open or click on emails, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. Also, see the section on Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide Services in order to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account or purchases, creating and maintaining your account, arranging shipping, facilitating returns, and other features related to your account.

  • Marketing and Advertising: We may use your personal information for marketing purposes, such as sending promotional communications via email, text, or postal mail and showing you advertisements for products or services. If you're an EEA resident, the legal basis for these activities is our legitimate interest in selling our products, per Art. 6 (1) (f) of the GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, and act on potential fraudulent or illegal activities. If you're an EEA resident, the legal basis for this processing is our legitimate interest in keeping our website secure for you and other customers, per Art. 6 (1) (f) of the GDPR.

  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you and provide effective services.

Cookies

We use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Business and marketing partners to provide services and advertise to you.
  • When you direct or consent to our disclosure of information to third parties, such as to ship you products or use social media widgets.
  • With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users.

We disclose the following categories of personal information to third parties for the purposes outlined above:

  • Identifiers such as contact details and order/account information.
  • Commercial information such as order details and customer support information.
  • Usage Data regarding your interactions with our Site.
  • Geolocation data based on your IP address.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not controlled by us, review their privacy policies and terms. We are not responsible for the privacy or security of those sites or the information found on them.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

Security and Retention of Your Information

We implement security measures to protect your personal information but cannot guarantee perfect security. We recommend not sharing sensitive information through insecure channels.

Your Rights

Depending on where you live, you may have the following rights in relation to your personal information:

  • Right to Access: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request a copy or transfer of personal information.
  • Right to Opt-out: Opt-out of the sale or sharing of your personal information.
  • Restriction of Processing: Request a restriction on processing your personal information.

Complaints

If you have complaints about how we process your personal information, please contact us. If you're not satisfied with our response, you may have the right to lodge a complaint with a data protection authority.

Contact

For questions about our privacy practices, please contact us at info@flairoriginal.com.